Delphine Draelants’ journey to becoming the Director for Customer Success at Yields highlights her blend of technical expertise and a passion to make a meaningful impact. With a background in mathematics and problem-solving, Delphine has become a key figure at Yields, using her skills to help clients achieve their goals.
Journey to Customer Success
Delphine’s academic background in Mathematics laid the foundation for her career. Though she didn’t initially aim for a role in customer success, her passion for making a tangible difference naturally led her there. “I find great satisfaction in knowing that my work directly contributes to a client’s success,” she shares. Her experience in model risk management equipped her with the analytical tools needed to address complex challenges, making her transition to customer success smooth and effective.
Before joining Yields, Delphine worked as the Manager of Validation and Model Risk Management at Argenta, a Belgian bank. This role gave her valuable insight into client perspectives and helped her bridge the gap between technical expertise and client needs. “By combining my technical skills with an understanding of client needs, I can navigate both worlds and provide valuable solutions in my current role at Yields,” she explains.
Reflecting on her journey, Delphine emphasizes the importance of living in the moment. “For a long time, I was always looking ahead, thinking the future would be better. Now, I focus on making the most of every moment and enjoying the present,” she shares. This shift in perspective has not only improved her personal well-being but also increased her productivity and satisfaction at work.
Joining Yields as the Director for Customer Success
Delphine chose to join Yields because she wanted to work in a dynamic and impactful environment. She was drawn to the agility of a scale-up company, which offered a different experience from the larger corporate setting she was used to. Her familiarity with Yields’ software and its capabilities further solidified her decision. “Yields was the perfect opportunity, as my background in validation and model risk management aligned well with the role,” she recalls.
In her role at Yields, Delphine enjoys the variety of tasks and the balance between management and technical work. She takes pride in leading her team while also engaging directly with customers to solve real-world problems. “The mix of creating models, performing validations, and solving customer issues keeps my work interesting and fulfilling,” she notes.
While Delphine finds great satisfaction in helping clients solve complex issues with Yields’ products. “It’s incredibly rewarding to show how a difficult problem or time-consuming task can be easily resolved with our solutions,” she says. This satisfaction is enhanced by seeing both happy customers and the accomplishments of the product team.
The Unique Edge of Yields’ Customer Success Team
Yields’ Customer Success team stands out due to their deep expertise in model risk management and their commitment to providing personalized support. They excel at understanding client needs and effectively communicating those needs to the product teams. “We speak both the language of our customers and the technical language of our developers, ensuring that feedback is accurately translated into product improvements. This dual capability is crucial to our success,” Delphine emphasizes.
She also highlights the team’s commitment to ongoing support throughout the client’s journey, not just during the initial implementation. “Our team is dedicated to supporting clients at every stage, ensuring they always have the help they need to succeed,” she adds.
Looking forward, Delphine anticipates the evolution of customer success with new technologies, particularly the integration of Large Language Models (LLMs) and chatbots. “These technologies will allow us to deliver more personalized and efficient customer support,” she predicts.
Aspirations for the Future and Leaving a Legacy of Happiness and Teamwork
Delphine’s goals for the future include enhancing the proactive support capabilities of the Customer Success team. She envisions the team being recognized as strategic partners, providing guidance and support that anticipates client needs. She is also focused on improving the implementation and onboarding processes to help new customers start using Yields’ solutions more effectively.
Ultimately, Delphine hopes to leave a legacy of happiness and teamwork at Yields. “If I can leave behind a legacy of happiness and effective teamwork, I’ll consider that a success,” she concludes.
Delphine Draelants’ journey shows the power of embracing unexpected opportunities and combining technical expertise with a passion for helping others. Her story inspires those in customer success and beyond, demonstrating the difference one can make by living in the moment and striving for excellence.