Your customer journey with Yields
From contract signature to go-live and beyond: a partnership that grows with you.
Choosing a model risk and AI governance platform is only the beginning. What matters just as much is what comes next: how quickly you get up and running, how Yields fits into your daily work, and how we support you as your needs evolve. At every stage you have a dedicated team, clear governance, and the freedom to grow at your own pace.
Getting started
1. Implementation
We get you up and running
Every partnership begins with an implementation project. Our standard approach is to run this project ourselves, with an experienced team that owns planning, delivery, and quality from day one.
Where it suits your organisation better, we can also draw on a partner ecosystem built over many years of working with financial institutions:
- Implementation partners run the consulting and delivery, often the easier route when you already work with an advisory firm.
- Integration partners and ISVs connect Yields to the systems you already use, with ready-made connectors for providers such as Databricks, ServiceNow, and Murex.
When you need something more specific, we can also build custom integrations directly.
Focused delivery, clear accountability
2. Your team and governance
The right team, working within a clear framework
A project team dedicated to your implementation: one point of contact, project management, and specialists who build the solution with you.
Behind them, a core team keeps every environment maintained, upgraded, and running smoothly.
Weekly project meetings. Monthly steering committee. Clear ownership at every level.
From project to routine
3. Daily life with Yields
Yields becomes part of how your teams work
Once your environment is live, Yields settles into everyday use across the model lifecycle: managing your model inventory, running validations, monitoring performance, and keeping documentation audit-ready, all without adding friction to your existing processes.
Read our customer stories to see this in practiceHow we work together after go-live
4. Ongoing support & partnership
A stable environment and a partner who stays close
Going live is a milestone, not an endpoint. We monitor your infrastructure, resolve issues, and keep you on the latest version, backed by a clear SLA and a 99.5% uptime commitment.
A key account manager as your main contact. A service desk for support, bugs, and change requests. Monthly catch-up calls and an annual partnership review.
Follow-up projects, whenever you need them
5. Room to grow
The partnership expands with your ambitions
Ready to do more? Start a follow-up project to add features, build new integrations, or onboard new teams and governance functions.
Between projects, a premium support agreement reserves capacity for advisory guidance, training, documentation, and change requests.
From first project to long-term partner
Wherever you are on the journey, the model is the same: dedicated teams, clear governance, and the flexibility to grow, so your models and AI stay managed, compliant, and audit-ready over the long term.
Talk to our team