Key Account Manager

Yields is an award-winning fintech company based in Belgium. Yields pioneered the first comprehensive end-to-end model risk management suite used by both international banking firms as well as by regional financial organizations to streamline model risk management activities and stay compliant in a continuously evolving regulatory landscape. Since its launch in the market, Yields’ technology- the Yields MRM Suite has received several recognition including the prestigious ‘Model validation service of the Year’ award for four consecutive years. Yields is backed by renowned investment firms including investors Volta Ventures, Pamica NV, and G+D Ventures.

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At Yields, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and without bias. Our commitment is to foster a diverse and equitable workplace where talents can thrive.

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About the Role

We are looking for a dynamic and experienced Account Manager to join our commercial team.  You will be the connection between the Customer Success and Sales Team.  You will serve as the liaison between Yields and our customers, who are primarily large international financial organizations. Your role is to build a long-term relationship with our customers to maximize their use of our platform. 

You will spend much time with the customers to become familiar with their plans, align them with our product vision, address their concerns and identify new opportunities that allow them to extract more value from our platform. Your role will require you to travel for approximately 40% of the time. 

This is an exciting opportunity for someone who enjoys staying hands-on and is motivated to make a meaningful impact for our clients. 

Key Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Build and maintain strong, long-lasting client relationships.
• Resolve client issues promptly and effectively
• Inform customers about new initiatives and product features
• Understand client needs and objectives to provide tailored solutions that align with our product vision.
• Identify opportunities for growth within existing accounts.
• Deliver tailored product demonstrations highlighting the features and benefits relevant to the organization’s use case.
• Design technical and commercial proposals
• Reach a yearly sales target by upselling and cross-selling products and services.
• Prepare and present reports on account performance
• Manage the contract renewal process
• Collaborate with internal teams to ensure seamless delivery of services/products.

Qualifications

• At least 5Y of  experience as an Account Manager, Sales Engineer, Sales Consultant or similar role.
• Demonstrated ability to navigate and thrive in a technical environment.
• Proven track record of working in a start-up/scale-up organization. 
• Strong verbal and written communication, fluent in English. 
• Good negotiation and interpersonal skills.
• Ability to manage multiple client accounts simultaneously.
• Analytical and problem-solving mindset.
• Bachelor’s degree in Engineering, Business Administration, Marketing, or a related field (preferred).
• Proficiency with project management tools (e.g. Jira, Confluence, Hubspot)
• Experience working with financial institutions is a plus
• Experience in model risk management, model development/ model validation is a plus 
• Knowledge of French, German, Spanish and/or Portuguese is a plus. 

What we offer

• Lots of autonomy and the opportunity to significantly contribute to a fast-growing tech company
• Offices in Ghent and Antwerp, just outside of the city center, near a variety of transport options
• A young and open company culture with a flexible and remote-friendly work environment
• A competitive salary and additional benefits such as eco cheques, hospitalization insurance, meal vouchers, etc.
• A yearly training budget to spend as you choose

How to apply 

If you’re interested, please send your CV and cover letter to people@yields.io. We only accept applications via email. The role will be filled as soon as we find the right candidate.